Shipping & Returns

Orders ship out within 2 days of purchase and are delivered to your front door 1-5 business days after that depending on where you live in the US. You'll receive a tracking number and link as soon as your order ships. (Sometimes it takes the link a day to catchup, so please be patient.) For subscription orders, all recurring shipments are determined based on your original sign-up date and how frequently you wish to have products delivered.

No. Coming summer 2024.

We offer free standard shipping on all domestic orders above $45. If your order is below $45, shipping is $7.99. See the most updated free shipping thresholds at top of site & at checkout*

For US purchases, MATKAS.com offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return. If you are unsatisfied with your regularly priced purchase from naturium.com for any reason within 30 days of your original purchase date, you may return the bottle with the unused portion of your purchase for a refund of the purchase price less the original shipping fees. Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges. We regret that, unless a shipping error was made by Naturium.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD. Examples of shipping errors include the shipment of an incorrect product or the product being unusable due to damage incurred during shipping. We do not currently offer exchanges. In the case of an exchange, we recommend you place a new order for the replacement product and we will then issue a refund after the returned goods are received and processed. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout. To complete your return, we require a receipt or proof of purchase from matkas.com

To return your product, email hello@matkas.com. Include the order number as well as the reason for return. In the case of damages or incorrect items received, we require a photo or photos depicting the issue. A member of our customer service team will provide you with return instructions within 1-2 business days of your request. Please note that you are responsible for shipping costs and the safe return of merchandise.

If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus the original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds are allowed only at the sole and absolute discretion of matkas.com. You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction. If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.

Only regularly priced products may be returned for refund or exchange. All bundles, kits, promotional, sale, or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only at the sole and absolute discretion of matkas.com.

We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.